Eligibility cutoff for new customers
A new customer is a customer whose RXZElite website account was created at or after 00:00 UTC on October 17, 2026. Purchases made through a new customer's account are final and non-refundable once placed, including if delivery has not started, cannot be completed, or the submitted Wolvesville account is warned, restricted, suspended, or permanently closed.
RXZElite is a cheating service and may violate Wolvesville's rules. Anti-detection measures cannot guarantee safety or prevent enforcement. New customers acknowledge and accept that risk during checkout, and account enforcement does not create a contractual right to a refund.
This cutoff does not exclude any refund or remedy that applicable law requires and that cannot lawfully be waived. Customers whose RXZElite account was created before the cutoff remain subject to the legacy calculation rules below.
How the refund is calculated
This calculation applies only to customers whose RXZElite website account was created before October 17, 2026.
Refunds are based on delivered XP as a percentage of the XP target shown on your order page. If delivery went past the target, it counts as 100 percent.
Under 10 percent delivered: you get a full refund of what you paid.
From 10 percent up to 80 percent delivered: take the undelivered percentage and subtract 15 points. That percentage of what you paid is your refund. On a 100 EUR order with 40 percent delivered, 60 percent is undelivered, minus 15 points leaves 45 percent, so the refund is 45 EUR.
From 80 percent up to completion: the refund is 5 percent of what you paid, whatever the exact figure above 80 percent.
Completed orders are not refundable. The XP has been delivered to your account and cannot be taken back.
A 3 percent payment processing fee is deducted from the amount you paid before the percentage above is applied. This covers card and PayPal processing costs that are not returned to us when a payment is reversed.
Refund request window
A refund must be requested within 60 days of your order date. Past that window, the order is no longer refund-eligible under this policy. Contact support as early as possible if something has gone wrong.
How refunds are paid: cash or store credit
Most refunds are paid back to your original payment method. Two situations are settled as store credit instead: an order you asked us to stop yourself, and an order where we lost access to the account for a reason other than a permanent Wolvesville ban or restriction (password changed, opened elsewhere, or a session that expired). The amount you are owed is calculated the same way either way; only the form changes.
If Wolvesville itself permanently banned or restricted the account during delivery, that refund is paid in cash instead, the same as any other cash-eligible refund.
A temporary restriction or ban is not treated as an ending. Delivery is paused and resumes automatically once it lifts, with no refund needed for the pause itself. If you'd rather not wait it out on that account, you can reconnect the order to a different Wolvesville account instead and delivery continues there, or ask us to stop the order - handled the same as any other self-requested stop, as store credit for the undelivered portion.
Concern about a possible ban, on its own, is not grounds for a refund. The risk of a ban is disclosed in the Terms of Service and accepted the moment an order is placed; only an actual restriction or ban from Wolvesville, as described above, changes how the order is handled.
Store credit is applied automatically to your next order and does not expire.
Support review comes first
The scale above is the standard outcome, not an automatic one. Every refund is reviewed and issued by an administrator, and the final amount can be decided differently depending on what actually happened to the order.
Contact support before you do anything else, including before opening a payment dispute. Send your order ID and a short explanation of the problem. Most cases are resolved faster this way, and an order that is still running does not have to be interrupted while it is looked at.
Before delivery starts
If payment was confirmed but you have not yet submitted your game account, nothing has been delivered. You have 14 days from your order date to submit it, and support can help if you run into trouble. If 14 days pass with no account submitted, we will reach out; if there is still no response, the order is closed and refunded as store credit rather than cash.
Failed account setup
If secure setup fails after you have submitted your account, the website may allow a retry. If repeated attempts fail, the order moves to support-needed status. Support can help review login details, two-factor requirements, account restrictions, or other delivery blockers. No XP has been delivered at this point, so a full refund applies if the order cannot be started, paid back in cash.
Duplicate payments and checkout mistakes
Duplicate payments and checkout mistakes are refunded in full, in cash, and are not affected by the delivery tiers or processing fee above. Report them with the order ID as soon as you notice.
Chargebacks
Opening a chargeback may pause delivery while the payment status is resolved. Contact support first. A refund under this policy is faster than a payment dispute and does not interrupt an order that is still running.
How to request review
Send support your order ID, website account email, payment email if different, and a short explanation of the issue. Screenshots help if the order page shows support-needed status or a setup error.
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