Before delivery starts
If payment was confirmed but the account has not been submitted or the order has not started farming, contact support as soon as possible. We may cancel, refund, or help correct the order depending on its state.
Order resolution
Refund Policy
Last updated: May 6, 2026
This policy explains how RXZElite reviews refund requests, failed setup, duplicate payments, support-needed orders, and completed delivery.
Completed farming work is generally not refundable.
Orders that cannot be processed are reviewed manually.
Duplicate payments or checkout mistakes should be reported with the order ID.
Chargebacks may pause delivery while payment status is resolved.
Failed account setup
If secure setup fails, the website may allow a retry. If repeated attempts fail, the order moves to support-needed status. Support can help review login details, two-factor requirements, account restrictions, or other delivery blockers.
While farming is active
Once farming has started, refund eligibility depends on delivered XP, account status, customer cooperation, and the reason delivery stopped. We may offer continued delivery, partial refund, replacement handling, or no refund depending on the facts.
Completed orders
Completed orders are generally not refundable because the purchased farming work has already been delivered. If you believe the dashboard is incorrect, contact support with the order ID for review.
How to request review
Send support your order ID, website account email, payment email if different, and a short explanation of the issue. Screenshots help if the order page shows support-needed status or a setup error.